Handling a crisis online: How you can learn from Squarespace's poor response to downtime

Handling a crisis online: How you can learn from Squarespace's poor response to downtime

Today, for several hours, I couldn't get onto Squarespace. It simply read "504 Bad Gateway" where my polished, professional website used to be. On checking a few other Squarespace hosted sites that I manage, I discovered these were down too. 

What on earth was going on? There was only one place to go, and that was Twitter. On typing "Squarespace down", I found that many other frustrated users were experiencing the same problem. Some tweets were naturally very angry and shared concerns about poor service while others were quite comical, laughing at the situation...

Twitter turns 10 years old, but what next for the social network that changed the world?

Twitter turns 10 years old, but what next for the social network that changed the world?

On March 21, ten years ago tomorrow, Twitter launched with a single mundane tweet. It was a tweet by a 29-year-old entrepreneur called Jack Dorsey, saying: “just setting up my twttr”. 

Who knew that in the years since then, the microblogging service would become an integral part of millions of lives, and – for better or worse, be closely associated with major events and cultural movements.

International Women’s Day 2016: The most powerful campaigns on the web

International Women’s Day 2016: The most powerful campaigns on the web

If you’ve visited any social media platform in the last twelve hours, you’ll be aware that today (8 March) marks International Women’s Day. Facebook, Twitter and Instagram in particular have been flooded with messages of positivity and celebration, pledging for gender equality...

Facebook no longer just has a 'like' button with the launch of emoji 'reactions'

Facebook no longer just has a 'like' button with the launch of emoji 'reactions'

Facebook has just become a lot more emotional with the launch of emoji 'reactions' to give users a better way to express themselves when responding to other people's updates.

You can still respond to a post or comment with the traditional 'like' button. But as of today, if you hover over the 'like' button on desktop or hold down the icon on mobile you'll get an expanded menu giving you six different animated emoji options: Like, Love, Haha, Wow, Sad and Angry...

SproutSocial, it’s not you – it’s us. We’re now in love with Buffer

SproutSocial, it’s not you – it’s us. We’re now in love with Buffer

This week, we ended our relationship with SproutSocial. We’d been singing its praises for quite some time, recommending the social media management platform to everyone and anyone who would listen. It’s got some pretty decent features, makes life a lot easier and helped us enormously, particularly during our early days together...